Vessels IT Support

Service Description

With more than 20 years Vessels IT Support experiences, we know vessels IT operations and communication systems. Our professional engineers can assist you for any IT related issues onboard of the vessels and project deployment. We specialize in managing the unique technology and communication requirements of ships at sea and in port, these services are critical for maintaining operational safety, satellite connectivity, and compliance with maritime cybersecurity regulations. Core IT Support Services for Vessels Satellite & Communication Support: Installation, commissioning, and troubleshooting of VSAT, FBB, Starlink and Iridium systems to ensure uninterrupted connectivity. Cybersecurity & Compliance: Annual scans and vulnerability management to align with IMO 2021 standards, along with firewall implementation and endpoint protection. Network Infrastructure: Designing and maintaining shipboard LAN/Wi-Fi, configuring routers/switches, and managing structured cabling. Remote infra support, advanced endpoint protection, and cybersecurity audits, IACS UR E26 and UR E27 compliance. Onboard Hardware & Software: Remote or on-site support for marine ERP systems, voyage planning software, and hardware maintenance (servers, PCs, and peripherals). 24/7 Monitoring & Helpdesk: Real-time remote assistance and fleet-wide monitoring to resolve critical issues without requiring physical vessel visits. Service Delivery Methods Remote Support: Secured encrypted access allows shore-based engineers to patch software and fix network issues while the vessel is at sea. Onboard Visits: Scheduled or emergency technical visits in major global ports for complex hardware installations or system upgrades. Managed IT Packages: Flat-fee "per ship" models or tiered support levels (e.g., 24/7 helpdesk vs. full 360° infrastructure management).